Frequently Asked Questions
For our handmade Jewelry, tote bags, and accessories, we send out all the orders we receive through USPS (if domestic) every monday made within the last week until saturday.
For embroidered clothing, your item should be shipped out within two weeks of placement and will arrive 3 business days after shipping on average.
Please allow up to 15 business days maximum expectancy since everything is handmade just for you.
For any order errors, such as defective or damaged items, you may request a paid return shipment and should expect either a new item or refund to be shipped out immediately. To do so, just email us at firstname.lastname@example.org or DM us on our instagram @thisisdeadgarden within 10 days of delivery.
If the item came is not up to your liking, we are dedicated to make things right, and may offer either a discount or full refund/replacement depending on your issue. Just email us at email@example.com or DM us on our instagram @thisisdeadgarden within 5 days of delivery. Please understand we cannot always offer returns for all unwanted items, as we are still a small business and every single order is crucial to our growth.
If there's any other questions, please feel free to email us at firstname.lastname@example.org or DM us on our instagram @thisisdeadgarden. ( ;
Our Sustainable Promise
The whole idea behind Dead Garden is to rebuild from the destruction that was left. Our core value as a brand is to take responsibility of our carbon footprint and the effect that the fast fashion industry leaves on our world. With that being said, we don’t take greenwashing lightly and are not just being green as a trend. We offset all of our carbon footprint from shipping, use a responsible made-to-order fulfillment center, and hand make all of our jewelry. We try to limit as much of our plastic as possible and recycle anything we need to. The amount of waste we will produce in the next estimated two years will be equal to how much waste is produced by the average person in just a month. Our packaging mailers are made from recycled plastic or biodegradable material depending on what you ordered. If there are any other ways we can create a more honest and sustainable future, feel free to email us at email@example.com.